Refund policy
Refund/Returns
We offer a 30 day refund policy, which means you have 30 days after you receive your item, to request a return.
To be eligible for a refund, your item must be in the same condition that you received it or unused, unopened and still in the original packaging. For us to process you return/refund, you must also have a copy of your receipt or proof of purchase.
To start your return, please contact us at support@lrmbeauty.co.uk. a member of the team will review your request and if accepted, we will send you a shipping label and further instructions on how and where to send your items(s). Any items that are sent back without first requesting a return will not be accepted.
Once the item(s) have successfully been returned and inspected, you will receive an email confirming if your refund was successful. If approved, you will be refunded the full amount on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
Damaged Items
We understand that during the transportation of your items, that on occasions, may get damaged. Upon receiving your items, please fully inspect them for any damages defects. If the items are damaged or defective, please contact us immediately and we can assess the situation and deal with it appropriately.
Please note, we will not be held liable for any damaged to the out packaging.
Lost or stolen items.
There may be times when you are not able to take receipt of your parcel for many reason. The courier may try to deliver your parcel another day. The courier may also leave your parcel in a safe place or deliver to a neighbour. If the items have been left in a safe place or delivered to a neighbour, LRM Beauty will not be held responsible for any lost or stolen items. If such a situation occurs, please contact the courier immediately.
If you have any questions or concerns regarding your items and delivery, please email us at support@lrmbeauty.co.uk and a member of the team will be happy to help.